Refunds & Returns Policy
Our refund and returns policy lasts 30 days. If you contact us and there is a legitimate cause – we shall try our best to find solutions. Refunds, Exchanges & Returns are possible on all online purchases.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with an Unbroken Seal & in New Undamaged Condition.
To complete your return, we require a receipt or proof of purchase.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Refunds typically take 3-7 days to process.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at management@electrolytespowder.store or Message/Call 0423483799.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at management@electrolytespowder.store and send your item to 40 Fairbanks Drive, Paralowie 5108, Adelaide, South Australia..
Shipping returns
To return your product, you should mail your product to: 40 Fairbanks Drive, Paralowie 5108, Adelaide, South Australia.🇦🇺
Contact us at management@electrolytespowder.store or Message/Call 0423483799 for questions related to refunds and returns.
Returns, Refunds & Exchanges are Accepted On Strict Terms Only. As All Products are Consumables, & are Ingested by Customers, Safety & Human Health is Priority.
Strict Terms on Our Returns & Exchanges Policy Include;
All Returns Must Be Redelivered by Australia Post & All Returned Items Must Be Unopened, Undamaged & In Brand New Condition. No Opened, Damaged or Affected Items Can Be Restocked, Refunded &/or Exchanged. If You Believe You Have Received a Damaged or Faulty Product & Seek a Refund or Replacement; Please Send Us a Photo of the Damaged, Faulty or Broken Product as Soon as The Box & Package/s Are Opened. Please Send All Order Queries to; management@electrolytespowder.store ; As Soon As Possible.
Free Returns Within 30 Days of Purchase Order Date. All Orders Come With a Free Return Label; If This Label is Not In Your Parcel & You Wish to Return or Exchange Your Product; Please Contact Us.
Up To 7 Days for Refund Processing Time.
Please Note; All Sales of Digestible Products Are Strict. All Refunds, Returns & Exchanges are At Our Discretion & We Reserve The Right To Refuse Any Request For a Refund, Return &/or Exchange.
We Are More Than Willing to Replace or Refund Faulty Items; & We Will Endevour To Provide Customer Supprt Where & When It’s Needed.
